If this installation is not for your models, please click the link below for your frame

>17" Cozyla Canvas Installation<

>10.1" Black Frame Installation<

Wood Frame Installation.pdf

Please click on the link below to choose the option you want:

1. I am setting up the frame for myself

2. I want to set up the Gift Mode for someone

3. Someone gave me the gift code to activate the Preloaded Frame

NOTE: Before you connect the Cozyla Album to your network, make sure you download the 'My Cozyla' app from Google Play or the Apple App Store on your mobile device.

1. Sign up for Cozyla

or sign in via Apple ID, Facebook, Google Account, or Amazon Account for the initial setup.

2. After you sign in, press the 'It's for me' button to pair your smart device with the Cozyla Album.

3. Make sure the digit code on the app match with the code on Cozyla Frame.

4. Setup your Wifi to connect with Cozyla Frame.

5. Simply select the privacy preference with your choice. All you data is store at local country, which is CCPA and GDPR-compliant.

6. You can set a custom email address for your device, so others can send photos to it directly.

Warning: Once you setup the device email, it cannot be changed later.

7. Congrats! You have activated the Cozyla Frame. Enjoy your time with the loved ones.

Read me first: Cozyla frames have two types of gift mode setup, Plug-in Gifting and Non-touch Gifting.

A. Non-touch gifting (No unboxing) is a feature that allows you to send a personalized frame to your loved ones without opening the package. You can use the App to upload your photos and videos, and the recipient will see them when they turn on the frame. To learn how to set up non-touch gifting, please follow the instructions here: >Non-touch Gifting Setup<

B. Plug-in gifting is a feature that lets you set up the frame with your photos and videos before sending it to your loved ones. You can unbox the frame, connect it to the App, and upload your content. Then, you can repackage the frame and ship it to the recipient. They will see your personalized gift when they turn on the frame. To learn how to use plug-in gifting, please refer to the instructions below.

NOTE: Before you connect the Cozyla Album to your network, make sure you download the 'My Cozyla' app from Google Play or the Apple App Store on your mobile device.

1. Sign up for Cozyla

or sign in via Apple ID, Facebook, Google Account, or Amazon Account for the initial setup.

2. After you sign in, press the 'Plug in gifting' button to pair your smart device with the Cozyla Frame.

3. Make sure the digit code on the app match with the code on Cozyla Frame.

4. Setup your Wifi to connect with Cozyla Frame.

5. Simply select the privacy preference with your choice. All you data is store at local country, which is CCPA and GDPR-compliant.

6.  Setup the Gifing message for the recipient to see when they boots up the device.

6.1 To connect your device to their wifi automatically, you can enter the recipient’s wifi id and password in advance. Then, they just need to plug in the frame and enjoy the photos.

7. After you finished the Gifting message, you can set a custom email address for your device, so others can send photos to it directly.

Warning: Once you setup the device email, it cannot be changed later.

8. Congrats! You have activated the Cozyla Frame. Enjoy your time with the loved ones.

NOTE: Before you connect the Cozyla Album to your network, make sure you download the 'My Cozyla' app from Google Play or the Apple App Store on your mobile device.

1. Sign up for Cozyla

or sign in via Apple ID, Facebook, Google Account, or Amazon Account for the initial setup.

2. After you sign in, press the 'Non-touch gifting' button to start preload the contents with the Cozyla Frame.

3. Please input the names of the sender and the recipient. You can also choose the relationships and customize the email address for the device.

4. Now you can start to preload the contents with the following options.

a. Setup the Gift message & photo then the recipient will see the gift message and photo as a splash screen when they turn on the frame.

b. Invite the family or friends to join this frame by sending them the invite email.

c. Add photos & Allocate them to the albums and the recipient will see your contents when they activate the gift.

d. For non-tech savvy recipients, preset their wifi id and password, and the frame will automatically connect to wifi when turned on.

5. You are now all set! You can share the gift *sound wave and code with the recipient. They can activate the frame by either playing the sound or entering the code manually.

*Sound wave: This is an audio file that contains the gift code. The frame will automatically download the preloaded content when it hears the sound.

Note: If you have the Cozyla Album (White), you need to update the frame to the latest version and put it back in the box to activate it by gift sound wave or code. (This does not apply to other models)

1. Please check the gift message that the gift sender has send for you. It contains a gift sound wave file and a code. You can use either of them to activate the gift.

2. When you turn on the Cozyla frame, the start page will indicates you to activate the gift by sound wave or input the code manually.

3. Play the sound wave near the frame to activate the gift. 

4. The frame will download the preloaded content automatically if the gift sender preset the recipient’s wifi. Otherwise, the recipient needs to connect to wifi for the frame to download the content.

5. Congratulations! The recipient can enjoy the photos you preloaded on the Cozyla frame. They can also download the App for more features

Sending photos/videos 

1. Tap "Add photo/album" and select your preference from pop up window

2. Select the photos you want to share and tap "add"

3. You can add descriptions for each photo and they will display in the frame

4. You have multiple options to choose where the photo goes to:

a. Create a new album for them.

b. Move them to one or more existing albums.

c. Share them to other devices (if you are invited as a member).

You can do all the above options together.

5. Please wait for a few seconds while the upload is in progress

6. Congrats! Now enjoy your photos with frame.

1. Copy and Share your email address to your family.

2. Make sure your type recipients' device email and attach the photos that you want to share. 

3. Congrats! your photos will display on recipient's frame in the shared album.

NOTE: Only the frame's owner are able to connect with Google Photos

1. Tap "Settings"

2. Tap "Account" tab, then press "Connect to Google Photos".

3. Tap 'Sign in with Google' to allow your Cozyla Album to access Google Photos.

4. Sign in your google account with Cozyla

Cozyla will not collect any personal sensitive data from you. (Assured Privacy)

5. Tap 'Connect to Google Photos'. 

6. Choose which albums you want to connect with your frame.

7. Congrats! Your photos will auto-sync from Google Photos Album without manual upload.

If you don't see the latest photos, you can simply tap the "refresh" button on the bottom left of the frame.

NOTE: Only Frame's owner are able to connect with Instagram

1. Tap "Settings"

2. Tap on the "Account" tab，Press 'Connect to Instagram'.

3. Please enable media access for Instagram to send photos into Cozyla frame

Cozyla will not collect any personal sensitive data from you. (Assured Privacy)

4. You can choose any photos you have posted on Instagram now.

Talking Photo is the feature that generate a clip based on your photos. This is a video with your voice-over that tell the story or giving wish to the recipient.

1. Select "Create your talking photo" button

2. Design the theme of this clips, including background music.

3. Start to recording your voice

4. Tap the “Next” button to change the photos in your video to match your voice-over

5. When you finish the recording, you can preview it or try again

6. Now enjoy your talking photo with the recipients

For now, the Cozyla frame relies on mobile phone apps to upload most of customer’s photos and videos that are generated and stored on mobile phones. we also offer a simple solution for customer uploading from their PC. Please follow the next 3 sections and you can easily upload photos and videos from your PC to Cozyla frame through Google Photos.

Section 1: Sign in to Google Photos on your PC by visit https://photos.google.com/

Section 2: Create the Albums and upload your photos in the web browser

Section 3: Create a Slideshow channel in Cozyla app by connect to Google Photos Album

Visit the above Google photo website and sign in with your Gmail account and password. now you are ready to upload thousands of photos and videos on your PC. 

Kindly Reminder: Every Google account has 15G free cloud space. 

Google photos home page

Section 2: Create the Albums and upload your photos in the web browser

Step 1: Click the left bar “Albums” and then click “Create Album” in the top right corner

Step 2: Input the Album name and select photos from your PC to upload

Step 3: (optional) For further load photos & videos to a created or existing album. 

If you want to upload more photos & Videos. Click   in the top right corner

Section 3: Create a Slideshow channel in Cozyla app by connect to Google Photos Album

Step 1: Open my Cozyla app, choose and press the frame you want to setup the slideshow

Step 2: Press "Edit channels"

Step 3: Press "Create channel"

Step 4: Choose “Connect to Google Photos”. if you already sign in Google photo account then you can skip 5 & 6

Step 5: Sign in with a Google account for Cozyla frame to access the Google photos

Step 6: The user might need to sign in twice with the same google account in the Cozyla app to access Google photos (iPhone app no need this 2nd sign in)

Step 7: Choose all the albums you want to in the slideshows on the Cozyla frame and press "Create"

Step 8: Input your caption for each slideshow (optional) and "Submit". 

Step 9: Now you can see all Google Photos albums on your Cozyla Album!

Swipe up the touchscreen to see your photos!

1. Tap the album where you want to delete the photos.

2. Tap the top right 'Select'.

3. Select any photos you want to delete and Press the bottom delete button.

4. Confirm the deletion.

1. Tap on " Invite "

2. Tap the bottom 'Invite member' button

3. Tap "Invite family or friends"

4. Enter the email address of the person you want to invite, and select their relationship and name for a personalized invitation email.

NOTE: Invited members need to sign in to the My Cozyla app in order to become member.

5. On the POV of the invited member, they will see a notification pop up in their My Cozyla app.

6. Simply tap the "Accept" to become the member.

For users who decide to remove an entire album, the steps are nearly the same as deleting a photo.

1. Tap the album where you want to delete it.

2. Tap the top right 'Select'.

3. Check 'All' to select all photos.

4. Confirm the deletion.

5. Confirm the album deletion.

1. Press "Add Cozyla Message"

2. Press "Greeting"

3. Select the type of greeting, for example, Mother's Day.

4. On the greeting page, you can edit the greeting name, enter the message content, select the format of the message (text or voice), as well as the reminder time and notification sound.

5. Click on "Submit", and the greeting will be successfully created.

1. Press"Add Cozyla Message".

2. Press "Medicine tracker"

3. On the Medicine Tracker page, you can edit the name, enter the details, choose the format of the message (text or voice), and set up multiple reminder times.

4. Click on "Submit", and the medicine tracker will be successfully created.

1. Press "Add Cozyla Message"

2. Press "Remind"

3. On the Remind page, you can edit the name, enter the message content, select the format of the message (text or voice), as well as the reminder time and notification sound.

4. Click on "Submit", and the remind will be successfully created.

1. Press "Add Cozyla Message"

2. Press "Plain message"

3. On the Plain Message page, you can edit the name, enter the details, choose the format of the message (text or voice), create a reminder time, select a notification sound, and choose from different styles for the text note.

4. Click on "Submit", and the plain message will be successfully created.

1. Press 'Settings'

2. On the Device settings page，Press "Slideshow"，You can now see all the Slideshow settings (previous version called "Display settings")

1. Press 'Add photos/album'

2. Choose which source your photos are from.
NOTE: You can upload up to 30 photos at a time.

For further help with how to start adding photos, please go to the 'Sending photos/videos' section.

1. Press 'Slideshow intervals'，you can set the interval for photos to be played on the device.

1. Press 'Sleep mode'，you can set the sleep period for the device, or enable the device to sleep automatically.

1. On the Background Effect page, you can set the background to be a Gaussian blur, white, black, or an Ins-style background.

1. Press 'Gifting message', you can add or edit gift content and photos, which will be shown during the boot-up. It will be skipped in 15s automatically.

1. Press 'Gifting WiFi Preset'，enter the WiFi name and password of recipient's place. It will automatically connect to the network after it is powered on next time.

1. Press 'Invite'，invite a sub-account to upload the photos to the device.

2. After successfully inviting a sub-account, it will be displayed here. Click on the button at the bottom to invite a sub-account.

3. Enter the email information of the invitee, click on "Submit", and the invitation will be sent. Wait for the invitee to accept the invitation.

Note: If the invitee has not registered for the My Coyzla app, an invitation email will be sent to the invitee's email address. They can accept the invitation from the email.

1. Click on the "Account" tab, then click on "Connect to Amazon" to enter the authorization page.

2. After the authorization is complete, you can wake up Alexa on the device.

1. Action buttons appear when you click on the device interface. Click "Play All" or "Clock" to switch channels.

1. Action buttons appear when you click on the device interface. Click the “" next to "Play All" and select a channel.

2. After the overlay appears on the screen, simply select the desired channel within the overlay.

Why is there a red indicator shown on the screen panel?

It means the mute button is pressed and the microphone is physically muted. You can turn it off to unmute by pressing the mute button again.Add Articl

It means the Alexa service is not available.

If there is also a red dot indicator light shown on the panel, it means you disabled the microphone. To enable it, you can press the mute button again.

If there is not a red dot indicator light, it means the microphone is on but Alexa service is not available, which will need Amazon to fix it. It is appreciate if you also submit the problem via My Cozyla App -> "User Center" at the bottom right ->Contact us. 

How to display photos on the device?

You can download the My Cozyla App to select the photo sources supported. The device supports Google Photos, Instagram, and local photos.  

How can I manage the photos showing on the device?

There are several different ways to manage photos. It depends on which photo sources you are using:

1. You can synchronize and manage photos to the dedicated album from Google Photos,

2. You can also upload and manage photos from your Instagram account,

3. Directly upload and manage local photos to the device through the My Cozyla app.

 Are the apps required for viewing my photos? Google Photos? External USB? Any other online gallery apps?

To set up the device, you need to use the My Cozyla app. You can download it from Apple App Store or Google Play Store. A QR code quick link can be found here: https://www.cozyla.com/pages/support

Other applications, like Google Photos, Alexa, and Instagram, are not mandatorily needed. But if they are used already, it will help you to log in with fewer steps.

We didn't support external USB storage as a cloud photo frame.

What are the sizes of pictures to the best-fit device in portrait and landscape modes?

Images with Full HD (1920x1200) or above & Videos with HD or above resolution are suggested. Videos length is suggested to be less than 1 minute (It will be cropped if it is longer than 1 minute)

Does the device have internal memory to store pictures?

Yes. As a cloud photo frame, the device mainly offers cloud storage and services. The internal memory is still reserved for temporary local storage to ensure usage during network breakdown. But it will not store all photos and will be cleaned after you removed the device from your account.

Can I connect to an external USB device to view my pictures on the device?

No. It is not supported. 

Why is the device not displaying all my photos from my album?

There is one case in the device that cannot display all your photos: If there is a network problem, the device will only be able to show the cached photos. Please check your network can connect to the cloud photo service correctly. You can also report the issues through the My Cozyla app's "Contact us" function.

Can I edit a photo already on the device?

No. You need to use 3rd party photo editor application to edit the photo.  

How can I upload photos to the device?

There are several ways to upload photos:

1. For Google Photos / Instagram, you can upload to the selected album or account. It will automatically update your device.

2. For Local Photos / Shared Album, you can upload photos via My Cozyla App. You can upload 30 photos / 10 videos each time.

3. For Email upload, you can send an email with less than 40MB of photos in the attachment.

Why can't I see all photos/videos of my phone when I upload local photos/videos?

Please check if you grant access to visit all photos to the My Cozyla app. For more help with your phone, please send your questions (a screenshot or a short video will be helpful) and also the model of your phone to help@cozyla.com. 

Can I send the photo to several Cozyla Albums via Email?

We currently cannot support multi-device addresses in a single email or CC & BCC. Please send directly to 1 device email with the photos you want to share. 

Synchronization issues between Google Photos & Cozyla Album

A. Auto-synchronizing without manual action

It will take a while to auto-synchronize the Google photo album to the Cozyla frame depending on the size of the album. The estimated auto update lead time is equal to Google photo cloud refresh lead time + Album whole slideshow lead time.

• Google photo cloud refresh lead time is around 1 hour
• Album whole slide show lead time = photo numbers X slide show intervals

For example, if a Google photo album has 360 photos and the slideshow speed is 10 seconds (Cozyla's default setting is 30 seconds), then that slideshow lead time is 360x10s =3600s = 60mins = 1 hour. In this case, If you add or delete photos, it will take 2 hours to reflect in the Cozyla frame. But goodness is nothing you need to do.

B. Quick manual synchronization without waiting for the album to Auto-update

In section B, you will learn how to get the Google Photos latest update.

Connect to Google Photos

Step 1: Select the picture frame to update

Step 2:Press“Add Photos/Album”

Step 3:Select“Connect to Google Photos”

Step 4: Select "Sign in with Google"

Create an album

Step 1: Select any album you want to appear in Cozyla Album and press "Create"

Step 2: "Submit" to create a Google Photos channel (the album title is optional)

Edit Album

Hide/display: Press the three-dot icon to bring up the settings and select "Hide" to deactivate the album.

Rename: Press the three-dot icon to bring up the settings and select "Rename" to change the album name.

Delete: Press the three-dot icon to bring up the settings and select "Delete" to delete the album.

(NOTE: Your Google Photos album has now been completely removed from Cozyla Album, please rest assured that nothing will change to your existing Google Photos.)

1. After users upload new photos through the Cozyla app, they can view them on the device.

2. A bell icon will be displayed in the upper right corner of the device, indicating the number of uploaded photos. After clicking the bell, a virtual "New Album" will be generated to view the latest uploaded photos.

3. If you click other operations to interrupt the viewing, the bell will still be displayed in the upper right corner, and the number of remaining photos that have not been viewed will be displayed at the same time. The bell will only go away when you click the bell again and view all photos.

It is because you have turned on the filter setting, that is, "Filter by orientation",

If the photos you upload are portrait pictures, these photos will not be displayed on the device when the device is in landscape mode. The same is true for uploading landscape pictures. Turn off this setting to display the pictures normally;

Open the homepage of My Cozyla app --> switch devices --> click "settings" --> select 'Slideshow' --> Filter by orientation; turn it on or off.

There are several ways you can set up the device: 

1. Swipe the screen down from the top. Choose "Turn off the screen"

2. Turn off the device via the My Cozyla App -> Device List page. -> Device Turn on/off button“        ”

on the device card.

3. Setup the sleep mode time via My Cozyla App -> Select the Device -> Channels page ->       Device Setting at top right   ->  Slideshow -> Sleep Mode

The device will automatically exit the sleep mode if there is an Alexa command or Memo reminders triggered.  

The device has an automatic screen-off function. If it does not meet the user's needs, you can adjust the sensitivity in the Cozyla App and Cozyla Device respectively. The automatic screen-off has three sensitivities: high, normal, and low, which can be adjusted according to the actual scene.

How to enable Bluetooth function?

Normally, you can swipe down from the top of your phone screen and Turn on the Bluetooth. Different phones might be different. We suggest you can contact your phone service to get detailed steps. We would also be glad to help if you send an email to "help@cozyla.com". 

What is the Bluetooth function used for? Transfer photo? Connect to a tablet as a second monitor?

Bluetooth is only used to quickly pair the device with your phone during the setup process. It will not be used to transfer photos or other data. You can turn it off if you finish the setup process

Does the device work with Google Assistant? Can I give voice commands to the device through Google Assistant?

No. This device currently only supports Amazon Alexa. 

Does the device work with Amazon Alexa? Can I give voice commands to the device through Alexa?

It is an Alexa Built-In device. It supports most of the Alexa commands. 

What is the list of commands I can use to control a Smart device via voice?

You can use the below services with Alexa:

1. Alexa Translation

2. Audio Services Supported: Amazon Music, iHeartRadio, TuneIn, Deezer, Pandora, Audible, Kindle Books, iHeartRadio,

3. Smart Home Control

4. Alexa Routine

5. Alexa Productivity: Calendar, Alarms, Lists, Do Not Disturb, Flash Briefing, Reminders, Timers, News

6. More Alexa Services can be found below link: https://alexa.amazon.com/spa/index.html#help/node/201952240

Why there is a yellow or red line at the bottom of the screen？

The bottom light on the screen indicates the status of the Alexa. Red means Alexa is not available now. It might be because of an Alexa server problem, the Mic is muted, or your local network problem. Yellow indicates there are messages or notifications in your Alexa inbox. You can use the Alexa app to read them. And then the yellow indicator will disappear. 

Can Alexa on Cozyla Album support all Alexa commands and skills?

With Alexa Built-in certification, Cozyla Album can support most Alexa voice services including Smart Home Control, Music (including Amazon Music, iHeartRadio, TuneIn, Deezer, Pandora, Audible, Kindle Books, iHeartRadio), Alexa Productivity (Calendar, Alarms, Lists, Do Not Disturb, Flash Briefing, Reminders, Timers, News), Routine and translation. You can also enable new skills in the Alexa app. Calling and Messaging of Alexa are not supported.

How to change the time zone when I asked Alexa about the time it says time in UTC format.

1. visit alexa.amazon.com and log in with your account.

2. Click "Settings" on the left list.

3. Choose your device with the name defined like "XXX's [1st/2nd..] Cozyla Album/Smart Frame"

4. Change "Device Timezone" to need.

Tips:

1. You can customize your device name, enable Device location, and set Measurement Units under the same settings panel.

2. Please don't Click "deregister" unless you want to reset the device. It will remove the Alexa support on the device and you will have to reset the Cozyla Album to set it again. 

How to disable/enable Alexa on Cozyla Album?

There are several ways to disable/enable Alexa based on your preference:

1. During the setup process: Alexa can be skipped during the setup. You can find a "Skip" button in the top right corner.

2. You can enable/disable it at any time in the "Device settings".

3. Meanwhile, you can simply disable Mic with the Mute button on the frame of the device. It can also disable the Alexa from Hardware layer.

Authorize the Amazon account in the app settings：

Note： If you have already connected your Amazon account but need to disconnect, click： “Connect to Amazon” to access the authorization page again, and then click “Disconnect from Amazon account'” to sever the connection.

How to enable "Cozy Chat", Cozyla's ChatGPT-powered voice bot?

You can directly say "Open Cozy Chat" to your Cozyla Album. And Alexa will ask you which is the correct one (There should be only one Cozy Chat skill if it is recognized correctly).

You can also follow the steps below to enable the skill manually in the Alexa app.

What can we do with the Cozy Chat skill?

Dialog generation:

For example,

1. Serve as the interviewer, asking questions and providing feedback and suggestions on the answers. Generate mock interview dialogues by entering questions and scenarios, assessing the quality of responses, and providing feedback and suggestions.

2. Health consultants give guidance, answer health-related inquiries, and provide targeted suggestions and guidance.

3. Article generation:

Enter related topics or keywords to generate related articles. Different styles and tones can be generated depending on the input.

4. User Help:

• Provide guidance on how users should seek help;
• Provide advice and guidance based on users' questions or needs, including advice on finding appropriate resources and seeking professional help.

Note: Considering it is an AI chat bot, the generated response based on AI engine cannot be garanteed to be 100% perfect. Please contact "help@cozyla.com" if you need engineer support directly.

Image modification:

1. Image to Text:

• Extract text from images and convert it to text.

2. Generate a new photo according to the text description:

• Generates a photo that fits the description given the input. Different photos can be generated based on different inputs.

To start a Cozy Chat conversion (multi-round), please say "Alexa, Open Cozy Chat" and then ask your questions or say "paint xxxxxxx" with the prompt content you need. For a simple command, you can also say "Alexa, ask Cozy Chat to do sth/ to paint sth) directly.

There are several ways you can update the device: 

1. Swipe down from the top of the device screen -> Choose "Settings" -> About Device -> Software update

2. Open the "My Cozyla" app on the phone/tablet -> Choose the device from "Device List" page -> Choose        "Device Settings   " on the top right -> More ->"About Device" -> Firmware Update

Your settings will not be impacted. You can update the device again. If you need help, feel free to contact: help@cozyla.com

The OS version might be not compatible with our application. Here are the OS version we can support: 

1. iOS 13 or above 

2. Android 6  or above

Note: There might be a prompt "BLE Connection failed" during the setup on some specific Android models. Please change another phone model to setup. 

if you still have any questions, please feel free to raise them via help@cozyla.com   

English is currently supported.  We will enable more languages in the future. Please feel free to share your suggestions via help@cozyla.com

We can support Google Photos, and Instagram.  You can also upload your local photos to your private cozyla cloud storage via the My Cozyla app.  We are also working on more cloud photo services. Please feel free to share your request on it via help@cozyla.com

Here is the compatible OS version list. The phone or tablet which can support the app are in the list: 

1. Android 6  or above, 

2. iOS 13 or above

if you found any problem, please feel free to raise it via  help@cozyla.com 

Touch the screen and there will be a Play/Pause button“         ” 

on the left side of the screen. You can press it to stop the slide show. 

There are several ways to link your Amazon Alexa to My Cozyla App and Cozyla Album device:

1. During the setup of a device, you will be prompted to enter your Amazon account to enable the Alexa. The process will link Amazon Alexa to Cozyla Album.

2. You can go to "My Cozyla" app -> Select a device -> Device Settings          at top right ->  Account -> "Connect to Amazon" -> Setup your account.

"Coz-Memo" is a virtual sticker function that can be used to set up reminders for the family. You can write a memo and set up a reminder time. It can be added or managed in the "My Cozyla" app -> select a device -> Cozyla Message -> Add Cozyla Message.

There are 2 reasons which might cause the problem: 

1. My Cozyla album is not authorized correctly with the rights to read your album:  You can go to the phone's settings and grant access again. (It varies on different phone models. Feel free to contact us or phone the supplier to get support in details)

2. The format of the file cannot be supported: It normally happens when you are looking for specific files which are modified. And it depends on your local phone's capability. My Cozyla app will only be able to show the format supported by your local phone's default OS. Normally, it covers all mainstream formats. If there is some modified videos or photos with incompatible format, there might be a problem to showing them in the list. You can contact us to get support (help@cozyla.com) or change the format of the file. 

There are 2 ways to add notes from the phone/tablet: 

1. After the photo/channel is created, you will be prompted to enter a message to the photos (Google Photos can only add notes on Album)

2. Click the channel in the channel list.  Choose the photo you want to add a note. Enter the caption as the note of the photo.

The Sleep Mode can be turned off or set here:

"My Cozyla app" -> Click the device button -> Click the "Device settings" icon on the top right corner -> Choose "Sleep Mode"

The routine setting defines the routine time of turning on/off the sleep mode.

Auto Sleep mode will turn on/off sleep mode based on the light in the room.

If you want to completely turn off the sleep mode function. these 2 settings should be turned off both.

Step 1: Open the "My Cozyla APP" and click the "triangle" to switch the device you want to set, click "Settings"

Step 2: After selecting "Frame", select "Sleep Mode".

Step 3: Set sleep mode Tip: Auto sleep mode is based on environment brightness detection.

Step 1: Open the "My Cozyla APP" and click the "triangle" to switch the device you want to set, and click "Settings".

Step 2: After selecting "Frame", select "Slideshow Intervals".

Step 3:Select the interval time you need.

Step 1: Open the "My Cozyla APP" and click the "triangle" to switch the device you want to set, and click "Settings".

Step 2: After selecting "Frame", select "Show description" to turn it on or off.

Step 1: Open the "My Cozyla APP" and click the "triangle" to switch the device you want to set, and click "Invite".

Step 2: Click "Enter the emails you want to invite here" to jump to the invitation interface. 

Step 3:Enter the email address of the invited user and click "Submit" to complete the invitation.

Step 1: Open the "My Cozyla APP" and click the "triangle" to switch the device you want to set, and click "Settings".

Step 2: After selecting "Frame", select "Background effect".

Step 3: Select the background effect you need and click "Submit".

This is IOT token lost due to some network issue. It can be solved by three ways: 

1. Swipe down in app device list page to refresh, if not work , action 2 

2. Sign out and sign in again, if not work, action 3 

3. Delete cozyla app and install it again. ( You will not loss any photos by delete and reinstatll the My Cozyla app)

What are the requirements to pair with the device?

The phone with the My Cozyla app needs to turn on Bluetooth.

Which format does the device support for photos?

We support most of Android & iOS image and video formats: JPEG(.jpg, .jpeg), BMP, PNG, HEIC, MP4 H.264

How to clear my data from the device or perform a factory reset?

1. Swipe down from the top of the device screen -> Choose "Settings" -> "About Device" -> "" at the top right-> "Reset the device"

2. Remove the device from your My Cozyla app ("Device List"->Select the device -> " "Device Settings " on the top right -> "Remove Device" at the bottom)

Can I restore the uploaded contents and device settings after I reset the device?

Once the device is reset, it means all the data related to the device will be reset, including device settings, Google Photos, and Instagram accounts, all uploaded photos and videos will be deleted. But the photos on your Google Photos and Instagram will not be impacted.  

What is the Gift mode setup?

The gift mode setup feature allows you to customize the start-up screen with a message and preload photos onto the device before you give it to the recipient. The recipient can simply power on the device and enjoy it.

How could I setup the gift for my parents

Before sending it as a gift, you can set up the device including a startup screen, customized message, preload photos and channels, Accounts of Google Photos, Amazon Alexa, and Instagram, and Preset WLAN of the recipient.

More details of instruction can be found at：https://www.cozyla.com/pages/video-guide

What should I do if I receive it as a Gift?

If the device is already set up as a gift, you can just power on the device without any setup.

You can also config the device settings and WLAN with the My Cozyla application with the following steps:

1. Download My Cozyla App & register a Cozyla account

2. Send to the people who set up the device

3. Sender needs to add your account from "My Cozyla" -> HOME -> Settings  -> INVITE

Then you will be able to see and manage the device from your cozyla account.

Can I leave a message or customize the device for the parents?

Yes. During the gift mode setup process, you can type the message which will be shown when the recipient power on the device. And a customized image can also be shown with the message.

Sub-accounts can send invitation information to family members/friends by entering their email addresses. After the other party confirms joining in their mailbox, they can download the "My Cozyla App" to view the photos, likes, and comments uploaded by other accounts. They can also add memo reminders as needed.

The inviter needs to add your account from "My Cozyla" -> Select Device -> "Invite" -> "Enter the emails you want to invite here" -> "Enter the emails to add" -> "Submit".

You can open the mailbox -> click "Click here" in the email -> receive "your account and password and the QR code to download the app" -> save the QR code to the photo album -> scan the QR code to download the app -> Enter your email account and password to log in. 

1. After inviting users to send photos by email, the invited users need to accept the invitation before the photos can be displayed in the shared album.

2. Invite others to become sub-accounts; the invited users must accept the invitation before connecting to the device.